Returns & Exchanges
If, despite our efforts, you are not satisfied with your purchase, we always try to find the right solution as soon as possible. MONDO CATTOLICO offers a money-back guarantee on the purchase of its products if these have not been damaged.
All our promises:
- 14-day reflection period from the delivery date.
- Rethinking? We reimburse the cost of the product, the shipping costs are borne by the customer.
- Our error or replacement for defective goods? The return is free.
- Refund? The amount will be reimbursed within 5 working days of receipt of the return.
The return can be done by contacting our customer service by sending an e-mail to firstname.lastname@example.org or by calling +39 06 6869297. We will then see together if it is possible to modify, change or return, refund the order.
You have received a defective product Send us the photos of the problem directly by email, so we can find a solution faster. The return or replacement is therefore as promised at our expense.
If the customer is not satisfied with the purchase, within 14 days of receipt of the shipment, he can return the goods to make a change or get a refund, in this case the shipping costs are charged to the customer.